Fusion CX Sets IPO Price Band at ₹275–289, Issue Size ₹702 Crore

Fusion CX Sets IPO Price Band, Eyes ₹702 Crore in Market Debut

The upcoming IPO of Fusion CX is poised to attract significant investor interest as it sets its price band and outlines its funding plans.

IPO Structure and Utilization of Proceeds

The IPO consists of a fresh issue of equity shares worth up to ₹500 crore and an Offer For Sale (OFS) of shares aggregating up to ₹202 crore from existing shareholders, including P N S Business Pvt Ltd and Rasish Consultants Pvt Ltd. Initially, Fusion CX had aimed to raise ₹1,000 crore, but the issue size has been reduced to ₹702 crore.

The company plans to allocate ₹275 crore from the fresh issue proceeds for the repayment or prepayment of certain outstanding borrowings. Additionally, ₹61 crore will be invested in its subsidiaries, Omind Technologies Inc and Omind Technologies Pvt Ltd, to enhance IT tools and capabilities. The remaining funds will be directed towards acquisitions, strategic initiatives, and general corporate purposes.

Company Overview and Market Position

Founded in 2004 and headquartered in Kolkata, Fusion CX specializes in AI-driven customer experience solutions across various channels, including voice, email, chat, and social media. The company operates in multiple sectors such as telecommunications, healthcare, banking, and retail, supporting customer interactions in 28 languages.

As of June 30, 2026, Fusion CX employed 13,735 staff across 40 delivery centres in 13 countries, serving a diverse client base of 208 customers. The company has made significant strides in growth, reporting a profit after tax of ₹169 crore for FY26, a substantial increase from ₹74.40 crore in FY25, alongside a 37% rise in revenue from operations to ₹1,818 crore.

Competitive Landscape and Investor Appeal

Fusion CX operates in a competitive landscape that includes peers such as Firstsource Solutions, eClerx Services, and Hinduja Global Solutions. The company’s focus on AI-driven solutions positions it well within the growing customer experience market, which is increasingly vital for businesses aiming to enhance customer engagement and retention.

The IPO’s structure, combined with the company’s robust growth trajectory and strategic investments, is likely to attract considerable interest from institutional and retail investors alike. The net offer reserves 75% for Qualified Institutional Buyers (QIBs), 15% for Non-Institutional Investors (NIIs), and 10% for retail individual investors.

Listing and Future Outlook

The equity shares are expected to be listed on the BSE and NSE on October 22, marking a significant milestone for Fusion CX as it transitions into a publicly traded entity. The successful execution of its IPO could provide the necessary capital for further expansion and innovation in its service offerings.

Key Highlights

• IPO price band set at ₹275-289 per share, aiming to raise ₹702 crore.
• Fresh issue of equity shares worth up to ₹500 crore and an OFS of ₹202 crore.
• Plans to use ₹275 crore for debt repayment and ₹61 crore for IT upgrades.
• Reported a profit after tax of ₹169 crore for FY26, a significant increase from FY25.
• Net offer reserved: 75% for QIBs, 15% for NIIs, and 10% for retail investors.

Investor Note: The upcoming IPO of Fusion CX presents a compelling opportunity for investors looking to tap into the growing demand for AI-driven customer experience solutions. With a solid financial track record and strategic growth plans, the company could be well-positioned for long-term success in the market.